Anjou Spa Salon – Bend
Listed in OREGON
- 1835 NW Pence Lane, Bend, OR 97703, USA
- (541) 241-8454
- https://www.anjouspa.com/
Anjou Spa is Bend’s only green spa! We are your spa if you have ever said the following: I want a spa that is organic and green. We only use organic oils and scrubs for body services and organic Eminence products on the face. Our nail treatments only employ products that are non-toxic and eliminate known carcinogens. Our hair products are aloe-based and natural. Listen folks, organic products get results. Performance-ready and all-natural. The best of both worlds.
Our team is trained to educate our clients on understanding their body and skin better. Sign-up for our blog and newsletter and receive frequent missives and educational moments so that you learn more about how your skin and body can continue being healthy and look and feel beautiful! We often educate through our Facebook posts. On Ladies Night, we have an esthetician on hand to answer questions about your skin.
The spa was built with a sustainable ethos.
Towels and robe textiles are chosen specifically to reduce time in the dryer. In addition, the products used for the daily cleaning of our facility, as well as the laundry products used to wash and dry our towels and robes, are all biodegradable and toxin-free.
Anjou Spa is committed to reducing packaging and waste and to recycle all possible items in the spa. Empty bottles are sent back to our vendors or recycled. Packaging material is saved to re-use in our own shipments to customers. In addition, we use recyclable paper and soy-based ink in as much of our business collateral as possible.
We are members of the Central Oregon Environmental Center.
ANJOU SPA WEBSITE
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<<Text of abusive review redacted by Spa Index as it did not accurately, fairly, or completely represent this interaction. The text of the review by this guest was also submitted to Yelp and Google and may be viewed on those platforms. Spa Index does not publish reviews which are unnecessarily rude, abusive, inflammatory, inaccurate, and/or do not accurately portray the experience>>
Issues:
Requested side-by-side massages. (Not Available)
Requested and changed to facials on the day of the massage appointment. (Granted)
Requested side-by-side facials. (Not Available)
Requested discounts and compensation. (Received but not satisfied with the amount)
Client received a 15% discount
Client received a $75 complimentary services
Response from Anjou Spa: "Jennifer, your partner booked two massages initially. The day before your appointments, you were upset about this arrangement so we rescheduled you with facials, instead, per your request, and waived the cancellation fee. Our menu is clear: we don't offer side-by-side facials. The day of your appointment you and your daughter both received those facials and staff gifted you a complimentary dermaplane and hair and scalp treatment to help mollify with how upset you were that you and your daughter weren't having side-by-side facials.No one has ever assumed services were side-by-side before and then became so upset. Our menu is clear and our staff was clear. In addition to the $75 worth of complimentary enhancements, we took 15% off your tab. You still threatened us with a bad review and did not tell me at the time that staff had given you additional services. I believe $75 complimentary services + 15% off for something you misunderstood was the best we could offer since you received the facials you requested and were happy with our estheticians. You are unhappy with the communication of our Welcome Desk and I have apologized for that and have issued consideration for any participation in the misunderstanding we may have caused.However, I agree that you should go to another spa. Abusive clients are not welcome.' -- J. Walden, Owner
Visited this spa and LOVED IT! Reception desk was so kind and my esthetician was phenomenal! She was knowledgeable, friendly, and recommended very good products. I have tried many spas and found this one truly impressive. Highly recommend you check them out if you are in town. What a gem -- I will definitely be returning to Anjou.
I like that they use Eminence products from Hungary!
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